DO NOT TRUST THE JET AT MENLYN PARK SHOPPING CENTER!!! Very suspicious behavior during a ******* at their store

DO NOT TRUST THE JET AT MENLYN PARK SHOPPING CENTER!!! Very suspicious behavior during a ******* at their store

On 20 April 2024, my R14 000 phone was ****** from this Jet between 15:35 and 16:11. I was in the shoe section looking at shoes, when a lady bumped into me almost knocking me over. While she distracted me, another lady unzipped my bag and stole my phone. I noticed my bag open and my phone missing almost immediately, but by the time I looked up and screamed for security, these women were already gone. It happened within 5 minutes. Even though I was fast, they were faster, which shows they have clearly done this before and knew exactly how to get away with it. I asked the Jet manager to pull up the security cameras as fast as he could so that we could try to track them before they leave the mall, but he was completely unhelpful. It was as if they were in on it together, considering the complete non care attitude from the manager and total unwillingness to help. He said they do not have cameras anywhere inside the store. He said they only had cameras at the door which they can only give me once I've presented an affidavit. By the time I get this, these ********s would've been long gone! I find it very suspicious since the security guard that responded a few minutes later told me that they also have access to that front door camera at their control room. We did look at this together, but it was already too late. The ******* were long gone. If the Jet manager had allowed us to look at their footage or had told us right away that we can look at the security guards footage, we would've caught these ********s. But they were completely lax, which is even more strange considering that they have had this type of incident before. The security guard confirmed that people have been ****** at this store before. So if Jet is aware that this is a common problem at their store, why would they not have cameras installed?? Something else that I found very suspicious is that we could not find those ladies exiting the store when looking at the camera footage surrounding the store. We went over the footage for 3 hours. Its either a case that these ladies knew all the blindspots were the cameras would not catch them (which there were not many), or somebody let them out the back exit at Jet. There is no other explanation.

My advice to you if you want to protect yourself and your belongings, do not shop at this Jet. There is nothing wrong with this mall. Every other shop has cameras EXCEPT this one, so do not take the risk. Their behavior is very suspicious and leads me to believe they might actually be in cahoots with these ********s, so do not take the chance and stay away from this store. I am in the process of filing a case against them and will keep you all posted.