CA
Coenraad A

1 reviews | Active since May 2019

07 Jun 2019, 09:58

Do not ever use Jet online service. Absolute terrible service.

Do not waste your time to use the Jet Online service. I placed an online order for R1200 and my account was deducted. When I called I was given 3 different delivery dates on 3 occasions. I wasted 3 leave days because the order was never delivered. Now when I called again, they cannot tell me the status of my order and I was told that it seems to be a warehouse issue and that I might have to replace the order but my account was already deducted with R1200. Nobody can help me now as they dont know whats going on. Looks like I will never get this order but will have to pay for it. Absolute aweful service Jet. Disgusted.

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Replies (1)
Jet
Jet's reply07 Jun 2019, 12:27
Official
Dear Coenraad

Thank you for bringing this matter to our attention.

Kindly note that our online team is dealing with your query already and feedback will be provided to you.
We apologise for the disappointment caused to you with the delayed delivery.

The reference remains the same.

Kind regards

Jet Customer Experience Team
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