Dissatisfied Customer

First and foremost, I have NEVER been this exhausted dealing with a company. More especially given that im in the customer service sector. If I had to afford my clients the same customer service that I've experienced with this company, God!!! I'd actually loose my job on the spot!!!! I submitted my claim three months ago. Ever since then I have beem getting the run around. Nobody ever seems to know what I'm talking about or others decide to turn me into an idoit and tell me that I will receive a call in 30 minutes which have obviously turned into 30 days, again!!!! I have been in and out of the Jet store in Scottsburg Mall countless times, in this time where we are being told to stay home and keep safe with a virus rampaging through the country but because some people do not value my business, I have to be up and down a store jam packed with people, placing my life and those of my family members in risk trying to get my daughters phone replaced, but the insurance never forgets to deducted what's due to them monthly. I have paid the excess fee, I have waited for days on days, I have called countless times. What more must I do to get my daughters phone claim acknowledged? Must I perhaps first get the Corona virus, pass it to my family, kills everyone around me and then you guys will acknowledge my claim?? Im at my wits end here. Im so fed up with the horrible service I've received. If I had power, I would make sure no human being ever ever ever took insurance with Jet or Hollard or who ever is serving such HORRIBLE SERVICES???