1 reviews | Active since Mar 2015
Dissappointed Customer
2nd May 2015 I went into Jets in Port Shepstone. I was in a bit of a hurry and since i saw a black formal pants like the 1s i have purchased from jets before, On Monday i took the pants out of the packet to iron so i could wear it to work, i noticed at the back of the pants was torn, basically slit opened, i tried to return it on the 10th as i was working and it was purchased on my account so i couldnt send anyone to return it for me.<br> I went to the store today (16/05/2015) as i was weekend off, i explained my situation with Oomawathie Haripersad who then called a guy by the name of Lewis to assist her aswell as me. According to Lewis that items like that never leaves the store and made it seem as if i personally took it and cut it. He even said to the cashier that i could have worn it and tore it and i asked how because its a size 30 and im a 28 and i use a belt on it. They still insisted that it was my fault, disgusted i asked them to keep the pants and that money because i wasnt taking it no matter what. The cashier asked how i could not see it, i told her it was it was back of the pants and i know that pants because i have 2 of them at home.it was returned after much difficulty.
Our attempts to contact you today at 08:35 and 09:01am have been unsuccessful. We must apologise for the unpleasant experience in store regarding the service received.
We have raised your concerns with our in store management team, as this matter could have been handled in a different light.
Kindly note stores have the right to evaluate merchandise before exchanging or returning an item however should not offend customers in anyway. You will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Our attempts to contact you today at 08:35 and 09:01am have been unsuccessful. We must apologise for the unpleasant experience in store regarding the service received.
We have raised your concerns with our in store management team, as this matter could have been handled in a different light.
Kindly note stores have the right to evaluate merchandise before exchanging or returning an item however should not offend customers in anyway. You will be receiving direct feedback from the store manager shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
