DISGUSTING SERVICE - NANCY TISO LACKS CUSTOMER SERVICES

This afternoon I went to Jet Bayside to exchange an item which I bought at the same shop a few weeks back , because apparently that's the only shop that stocks a certain brand/designer. When I approached the teller , strike 1 - NANCY TISO came to overhear what I was telling the teller helping me , then she was mumbling and giving me weird looks so I ignored it. The cashier that was assisting me , after she had done her enquiry she did not even bother to inform me she went straight to the teller , strike 2- gossiping to the cashier next to her (Nancy Tiso) whereby they must have thought that I'm a joke because they were talking in Xhosa about me and laughing so I asked the teller that was sorting out my exchange what happened and who is the manager, so it was clear that NANCY TISO was NOT the manager , so I told the teller why are you informing her then? I don't have time to wait for them to gossip I went there to get my things sorted out so I could leave, strike 3 - then NANCY TISO started shouting in Xhosa to the teller and she said something in Xhosa thinking I would not understand but little did she know that I infact did understand , it was "what did she say"in an abrupt aggressive tone ,her mannerism or lack thereof was disgusting , her behaviour was as if I'm one of her friends (luckily I'm not) , that she was ready to jump over the counter an attac****!! JET BAYSIDE HAS ABSOLUTELY NO CUSTOMER SERVICES, POOR SERVICE , THIS STORE LACKS SO MUCH IT WOULD BE IN THEIR BEST INTEREST TO PUT IN EXTRA EFFORT WHEN THEY ARE HIRING/INTERVIEWING EMPLOYEES!! BECAUSE , I AM PAYING FOR A SERVICE ITS NOT LIKE THEY ARE DOING ME A FAVOUR FOR FREE!!! I AM SO DISGUSTED BY THE BEHAVIOUR OF THE EMPLOYEES AND THE MANAGER , WHEN I ASKED HER FOR THE HEAD OFFICE PHONE NUMBER SHE GAVE ME THE NUMBER OF THE VOUCHER CARD AND WHEN I ASKED FOR THE TELLERS NAME SHE DIDNT GIVE IT TO ME UNTIL I ASKED FOR THE 4TH TIME AND STILL SHE DIDNT GIVE ME THE SURNAME UNTIL I TOLD HER TO CALL NANCY TISO TO GIVE ME HER FULL NAME. DISGUSTED BY THIS STORE AND I KNEW SHOPPING AT JET WAS A DISASTER WAITING TO HAPPEN. FIRST , WORST AND LAST TIME!!! DISGUSTED TO SAY THE LEAST!