1 reviews | Active since Mar 2015
Disgusting service from Jet
I went to Jet at East Rand Mall on Friday the 29th of April to open an account. Once I had gone through the process I was told that my account was pending and that I need to come back in half an hour. Once I had come I was told again that I need to come back within the next hour because it was still pending. I was told that someone will phone me once it is approved. By Sunday I still hasn't heard back from Jet so I visited the Jet at The Avenues in Springs. I was told there that my account had 'failed' and no one was able to tell me why and that I needed to wait another 6 months till I could open another account at Jet. I then went to Edgars at The Avenues and they were very helpful and had no issues opening an account there whatsoever. About an hour after visiting Jet I got a phone call from Jet saying my account has been approved and that I could collect my card at any store??? I should have gone to Edgars in the 1st place because they obviously do their jobs correctly the 1st time around I cant understand how such a big chain store can be so *********** and lazy. All you did was waste my time and stuff me around. Jet delivers such disgusting and shocking service. I don't see why I should drive around and visit your stores asking you to do your job. I will no longer need a Jet account and I want it cancelled immediately.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the direct accounts team details below with regards to cancelling your new account due to poor service rendered at one of our outlets Kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
We apologise for any frustrations incurred.
Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly find the direct accounts team details below with regards to cancelling your new account due to poor service rendered at one of our outlets Kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
We apologise for any frustrations incurred.
Please find the below reference number for your post ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
