ND
Ntokozo D

1 reviews | Active since Sept 2021

17 Feb 2026, 18:51

Disgusting service

These people are not customer centric they are very disrespectful in a sense that they send me the same emails and not responding to me or acknowledging my initial emails. My deepest concern is the level of inconsistency from the supervisor I could tell that I was provided the voucher only to dismiss me. They went dead silent I had to reach out after I was promised they get the phone the phone store delivered to Clearwater for me to collect. But now am given an impression that they are still looking for this phone when it was already confirmed 3 stores have this phone. They sold me a broken unusable phone when they were booking it in I was told the phone is fine but when it came back there was so much faulty with t h e phone. So am still being treated like **** getting lame emails that means nothing.

The supervisor probably couldn't wait to get rid of me well

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Replies (1)
Jet
Jet's reply18 Feb 2026, 10:39
Official
Hi Ntokozo,
 We sincerely apologize for the negative experience you had at our store.  We appreciate you letting us know, we have escalated this with the relevant store