1 reviews | Active since Aug 2016
Disgusting service at JET pinetown in HILLSTREET
<p>Good day</p> <p>I went to Jet Pinetown in Hillstreet for an exchange. Actually its was a gift for my daughters Birthday but they purchase Boys cloths. so I went to JET for an exchange to take girls cloths for the same amount. and i was told to bring the slip as the proof of purchase, the following day i brought the slip and the other guy said no its fine you can take what you want. when im by the Till the cashier ask for the card because those cloths were purchased on the account , and I told her that was the GIFT , they refuse to do an exchange, LERATO responded ''IM THE MANAGER WE CANT DO AN EXCHANGE'' and she was so rude I dont know if she was told to treat the customers the way she does,she dont know how to speak well with other people, everyone was amazed why they refusing to do an exchange because I did explain its was a GIFT and the cloths are still got TAGS and i brought the slip.I even have an account with JET but the servise i'm getting recently is so disgusting.</p> <p> </p> <p>kind regards</p> <p>Nomcebo</p> <p>very unhappy customer</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Pine town management for actioning accordingly as you reported the matter to them regarding exchanging the boys clothes for your daughter and you had the proof of purchase, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 117/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Pine town management for actioning accordingly as you reported the matter to them regarding exchanging the boys clothes for your daughter and you had the proof of purchase, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ********** 117/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.