DISGUSTING EXP

On 2021-07-18 18:27, GAVIN maze wrote: Good day

The below needs to get addressed as soon as possible , its unacceptable on all levels and I demand senior management intervene soonest .

About 6 months ago I had house ******* and reported my card ****** via your call center because rightly so I was concerned *****. As the months past I would get phone calls etc etc from you asking for payment - I explained to whoever kept on calling me that I do not have a card and have been in store about ten times to make payments but for some crazy reason I cant even make a payment with my id, passport or drivers lic - its ludicrous to say the least and for reasons I do not wish to disclose I refuse to on line payment or supermarket payments with a ref number which is my right.

About 3 Weeks ago I went in store BLUE ROUTE MALL and enquired about a card ,which I have been doing for months now only to be told that they waiting on cards , and asked for the Manager - that is when first met Victor Zana - cell number -- ***who was kind of helpful at first , or least it appeared so , however what transpired over the next 2 weeks was mayhem and not right , again on all levels He offered to find and get me card and I thank him for that - a few days later he called me and told me my card was in store - BLUE ROUTE and assured me that all I need to do is .... come in store and collect it then can make purchases and pay my account again - he further said my card put aside with my name on it - I think a few days went by then I went back to the store - on arrival I asked for Victor and was he was off and then was told my card which he said had been put aside was never in fact actioned - the lady in store could see my frustration and issued me another card and was told my that lady I still cant buy or make payments and that I needed to wait 3 days so the card could be activated which again I do not understand - I left and returned again yesterday and met with Victor again - he gave a alot of excuses and stories - as manager you need to take responsibility and be accountable which he is neither off .

I then tried to purchase a few items and pay my account - transaction was declined - by now my blood was boiling and rightly so - I then asked the lady who was helping to make a payment of 550 on my account which she do not do she swiped card for the purchase of items I wanted to buy - I then called Victor and the transaction was revered to reflect a payment on my account .

Again the above is unexceptable and wrong on all levels further more has caused al ot of stress , time wasting ( for me time is money ) and cost me a lot a money in fuel up and down as I stay in Sea Point also and of huge concern to me I have been told my credit score has been negatively impacted by this due to defaulting on payments which was no fault of mine - in store so many times to make payments but as explained I could not - I need this revered ASAP or my lawyers will get involved at your cost - my credit is vitally important for my business and personally - I have never been late on payment in my life I earn more than enough money to cover all debts and live a good life

KIND REGARDS

GAVIN MAZE

CELL NUMBER - ***