Disgusting customer service - if you can actually find someone

<p>I went to jet with my 18 mnth old this morning firstly there was NO ONE in the fittings rooms, I went in tried on my stuff and went to pay - still no one. Secondly 3 people were standing at tills but only one was actually helping customers. The one closest to me cheeckily told me I couldnt stand on the end closest to the teller (at this point - no one was in the queue and he was chewing on some piece of thing hanging out of his mouth) he said I must go around and stand the other end. I told him there was no one in the queue and it wouldnt matter anyways cos my 18mnth old does not stand still. After 10 mins of waiting, the lady at the till disappeared and didn't bother to help me, the man still standng there doing nothing and chewing something hanging out his mouth still hadn't bothered to try help me. I asked him for the manager he said "he's der" and pointed over to somewhere in the back and didn't bother to go call him or speak in a proffesional manner. So I stood there yelling for the manager to come out and help me. While I was busy telling the manager how the lack of customer service is attrious in his store my toddler ran off, so I went to fetch her and came back to someone else who had since joined the queue in the intrim and was being helped by the only cashier doing any work.. WHILE I WAS STANDING THERE complaining about not being helped, they just ignored me and continued to help the lady behind me... can you believe it???? I told him the exactly the same thing and he said oh you walked away... to which i rep**** Yes to get my toddler and I left my trolley and everything right here.. would you prefer i do? loose my child while argueing with you? the lack of customer service and just overall logical and sympathy towards mums with small kids is appalling.. and you advertises your shop as a family shop, yet the staff are the least family orientated people avaliable. This is not the first time either I have been there many occasions and customer service is non existant in this store thats if you can ever find anyone and now I know where they all are, they all sit in the back. The friendliest person is the security guard at the door. By the way when I started argueing with the manager about 7 staff members came out the "back" how is it that in an industry that relies on its customers to pay the bills, Jet Galleria does not care about the same hand that feeds them??? so in total there were about 7 staff and not one of them were "in"the shop, they were all in the back and there was only 1 person actually on the tills collecting money. The manager was useless to say the least. He could barely put together an apology and did not even bother to ask his staff what exactly they were doing. Its sad to say this is one of the WORST shops in galleria. The staff are unfriendly, never actually present and the queues are always long with person on a possible 6 tills i think.. like i said you really should question your staff when the best person in the shop is the security officer at the door. DISGUSTING!</p>