DISGUSTING CUSTOMER SERVICE

I purchased a skirt at Pavilion in the hopes that it will fit my sister only to find out that I need a smaller size.i called the pinetown store to find out if they have a size and the lady who picked up the phone just said they don't have, without checking as I offered to give her the code of the skirt. she then puts the phone on the side and says to her friends that I'm crazy ( ngyamsanganela). she calls Raymond who asked me what type of skirt I'm looking for and I told him a casual skirt and he say they have sold ALL the casual skirts in the ENTIRE store. I ask that he check which store may still have it he puts the phone to the side and say (Ngyamsanganela) I'm appalled & disgusted by the level of service and that they can say things about clients in vernacular thinking that we don't understand. Something must be done by this store to enrich their services because it is DISGUSTING!!!!!<br>