DISGUSTING Customer Service
<p>I am so DISGUSTED in the "Customer Service" from the Jet Estcourt Store and in their policies with regards to returns of DSTV decoders!!! I purchased a decoder from the store on the 6th of June. The decoder kept having problems with very poor signal and picture quality which I originally thought was to do with the dish as we've just moved. Problem after problem and finally lastnight the decoder would not come on. We plugged in my father's decoder and signal and picture quality were perfect! I went to change the decoder and was told they do not do returns, I have to personally take it to the nearest Multichoice branch an hour's drive away!!! When I then asked for a refund I was told no refunds but they can send it away for testing and it will take two to three weeks! That is SHOCKING customer service!!!!! I am disgusted!!! </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Escourt management for actioning accordingly as the matter regarding the decoder was reported in store . A reference number for the formal complaint logged on your behalf is as follows ********** 102/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Escourt management for actioning accordingly as the matter regarding the decoder was reported in store . A reference number for the formal complaint logged on your behalf is as follows ********** 102/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.