Disgusting and *********** staff

I am very dissapointed in the way jet is handling my query, I send a review and received a mail saying jet has responded instead they call me with different stories, Sibongile Khumalo called and apologise that money for account protection was approved but not allocated to my account, and the next day another lady called saying that their accounts department sayes it has been allocated. I then say to them I dont have problem in paying if it has been paid but I need a proof requesting statement from September to date as they claim it was paid in Semptember. To date I have not received anything instead I am receiving emails and sms that if I dont pay I will be handed over to credit bereu and yet they have not done their job. I even requested that if email is a problem they can send to the nearest shops that I gave the the names I will personally go collect. I mean if you have send an email to a clients and claim that have not receive whats the problem in clicking resend if you still need that client, clearly they dont want me anymore I dont care if thats how the treat their customers. I just need proof,clarity and closure not receiving call from their rude customer service.