GS
Gareth S

1 reviews | Active since Sept 2015

22 Sept 2015, 15:19

Disgusted with manager of JET Stores Zevenwacht St

I am highly Disgusted with one of your staff members at Jet store Zevenwacht mall CT branch earlier today . I am beyond disappointed .<br> Staff member said she is the branch manager ( Punzile ).My wife was treated with utter disrespect from your employee .My wife entered your store to return/exchage a few items we received as a gift for our kids as it was to big .Entering the store my wife showed security her carry bag security advised her to go to tills .manager asked my wife very rudely where she got this clothes as if it was ****** .after this manager had words with my wife in a rude and uprup manner my wife kept calm all the time .My wife asked manager if they have an complain line manager asked why and does my wife not have airtime ! this is not customer service at all and is Unacceptable .

0
Replies (1)
Jet
Jet's reply23 Sept 2015, 08:41
Official
Hello Shonga2015,

Our attempts to contact you today at 08:28 AM have been unsuccessful. We must apologise for the service you received from Punzile. I assure you corrective measures will be taken against Punzile as that is certainly not the customer service we promote in stores.

Training on customer service will be provided to her as well, you will be receiving further communication from our in store management team shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***