Disgusted with Jet Online Service

1. I placed an online order on Thursday 14th December. I called on Monday 18th December and was then told it might only be ready on Christmas day. I was not happy as these are for Christmas and the order was placed in advance.I requested that the matter be escalated. 3. I called on Tuesday 19th and spoke to a manager , she advised that have a sla of 2-5 working days which is understandable. 4. I then received an sms on Wednesday 20th December advising that as Christmas goodwill, they are offering a free delivery to a specified address. I called jet 1st time which started at 10:03am and the call was cut, 2nd time, explained my whole story to the consultant then places me on hold for a lengthy period of time after which the call is cut, 3rd time, as I start explaining AGAIN, call is cut. 5th time, I demanded to speak to a manager . I advised the manager of my address however I am only available at that address until 12 noon on the 21st December and Jet needs to either deliver on the 20th or 21st by 12 noon or advise me that I can in fact collect my order at the store before Friday 22nd December 2017. By this time, I had spent 45min on the phone and it was now 10:45am. Manager then advised that an online consultant is the person handling and they would be calling me. 5. At 13:15 I called again and left a message for the manager to call me urgently as I stil didnt get any call from the online consultant. 6. At 14:30 no call from the manager, I called again and then I am placed on hold and my call is forgotten. 7. I then the next morning got call from the online consultant at 9am who advised they would call me back. I then at 15:30 called again and spoke to the manager and advised that the consultant undertook to contact me but it was 15:30pm no call returned. She then went direct to the consultant who then called and advised that the order would be at the store on Friday 22nd December. I then asked about whether the order was correct and all items were accounted for. She advised that she would check and call me back. She then very promptly called and confirmed that my order is correct and confirmed items for collection on the 22nd December 2017. 8. On Friday 22nd December 2017 at 09:03am, I receive a call advising that I should collect after 2pm at store to which I advised its not a problem as I was only going to the store after 6pm that evening. 9. Friday 22nd December, I arrive at Jet, and am advised there is no order for me. Then advised per my invoice to go to Edgars and collect. I get to Edgars and was advised there was no deliveries for the day and there is no order for me. 10. On Saturday 23rd December I called at 09:01am and was advised the manager would be in at 10am, I left a message. At 10:39am I call again and the manager advised she would call back. She then called at 11:02am advised that the matter is now with someone else and they would call me. Frustrated at this point, I advised if my order is not at the store today, they must cancel and refund my money back into my Thank U card.

I am utterly disgusted by the service as I really needed these garments for Christmas.

No idea what is happening with the order. The manager did her best to help, I could see that but whoever takes over the task does not carry it out and provide proper customer service.

I will never shop on Jet Online again. I have called and called, I am frustrated but I have not been rude to anyone but simply asked for someone to help with this issue and resolve it. I understand its Christmas period hence my volunteering to collect at the store.

Sad & bad service from Jet Online!