Disgusted by the service or shall I say lack thereof!

Hi Edcon,

We have received a statement via post as requested.

We went to a Jet store in January 2019 requested for the SMS subscription to be cancelled however once again our request was ignored. I sent an email to you on the 25th February 2019 requesting for the airtime/data subscription to be cancelled as well but I see we were charged for it.

What does one have to do to get these cancelled? Do we even get phone calls if an email or complaint is sent? The only call we get is if the account is not paid.

Do you not think that your business ethics are pathetic?

I guess this email will be ignored as well. ********** ********** 43671 KM LETLONKANE

Good Evening Edcon,

Please kindly check on your records as I have requested that you cancel the amount of R78.00 for the airtime/data subscription fee on KM LETLONKANE's account.

We have battled to get through to your lines. Please also send statements via POST. We have not received post till date.

Thanking you in advance.