Disgusted By The Customer Service

🤮 Good day Jet Fashion. The Cellular Department. To the entire management team. Hope all is well. On Sunday the 21st of December 2025 I received the most disgusted service from one of your stores in the Cornubia Mall. I purchased a Samsung Cellphone. Only on Saturday the 20th of December 2025 i had the time to use it. The application started to freeze and the device started to heat up that you could not hold it in your hands and making noice to explode. I visited your store on Sunday the 21st of December 2025 and greeted a gentleman by the name of Keiran with manners. Explained to him about the issue. He referred me to a female consultant to futher assist me with regards to which supposed to be a refund or an exchange by alas this was not the case. The female instead of doing what was needed instead started making all sorts of excuse. She seemed upset came across in a not friendly manner way. Treated me as a customer very disrespectful and unfairly. I was really shocked and hurt by this female. I asked her for her name for around 7 times she looked angry and continued to proceed on the computer. I would like for this female to be disciplined by the HR team. I brought this to the attention of Keiran who claims to be the store manager by i did not notice the name tagged of manager on his name tag. 🤮 i am feel this way after the female together with Keiran which i was feeling the uncomfortable speaking to them. Oh yes i might add that i did in fact start of the conversation with the female with manners and respect from myside. But instead of escalating the issue she showed no care todays me or the issue at hand. We see on social media that cars are catching a fire houses catching fire 🔥 and even exploding. My question is will either MTN Jet Fashion or even Samsung will ever give me my life back as suppose exploded in my hands and caused me to die? All i want and need is my refund. If this is not the case then i will be taking this matter to the Social Media Influences for help as well go directly to the newspapers and the Ombudsman at the same time. My life is precious. This female who refused to provide me with her name you can see it on her face that she did not want to corrected. She came across in a very rude manner. I feel that this should have had been rectified in a very different way and manner. Just think of this if no customer enters your store and purchase an items of items would your store generate income. This female has caused me to become uncomfortable feeling to perhaps even enter any other Jet Fashion store. To this employee a message from me is (There are millions of people in our country that is unemployed and one of them will do a way better job than you ever will). I will bring this issue to my Entire Legal Team attention that includes the Consumer Protection Action and as well as the Commission then let them decide at the same time. It seems as if you really need to go for more customer training. When i have a good conversation in a respectful manner i intend receiving the same and not feel illtreated by employees. I now just want my cash refund due to been disrespected and that includes been illtreated. I will not tolerate this. I will even go to my Attorney to send a legal letter that includes a cost order attached to it then they will have a meeting with HR. 🤮 Disgusted.