Disgusted and disappointed client

Extremely bad service from Jet insurance.....

On the 2nd of June I went to Jet store where they contacted there Head office to tell them I want to claim because I lost my phone then they informed a Jet consultant and me that we need to contact IUA department because my device details was never updated from a Huawei P9 to a Huawei P30 and before I can claim that details need to be updated first. They initially informed me that the IUA department deals with these kind of queries and a email was sent from the store on the very same day to inform them what they needed to do. After my 5 working days I went back to the store to call IUA department only for them to tell me they don't do the updating of the new devices anymore Finrite needs to do it, so yet another email was sent to Finrite. Then after 10 worked days I was informed by Ben that they don't to it IUA needs to update my details. I've been pushed back and forth this whole month already and no-one comes back with a solution. Today after 22 worked days which is a month today Simone Pillay(customer care) sent a email to Ben from Finrite informing him if the client know the claimed device falls under CELL 5 and the replacement device falls under CELL 6 which means there is a difference in premiums. After 22 worked days there's still no solution for this problem proper feedback was not given on how to sort out the problem going forward all there is are just a bunch of emails but no solution. I'm very disappointed and disgusted in Jet I've had an account with them for over 16years and this is how I get treated.