Disappointed by edcon group
<p>I keep receving calls and sms notifications from edcon claiming that my account is in errears by700. I paid off my account on the 2nd of February 2016. Shockingly on the 4th of February purchases were made at edgars active and jet store after I told the lady who was assisting me to close the account for me she said to me it will take two days for my account to be closed. I went to jet store to check what was happening. I was advised to go to the police station to do an affidavit I even filled in the dispute forms. On the 3dr of March I recevied a letter from edcon saying that the money has been reversed back to the account. I specifically told them to close it and cancel everything. Till to this day nothing has been done. I've been going to jet stores to complain but they sending me back to protea gardens mall. Fix this mess because it's irritating . No one from edcon group is willing to help me with this issue. They keep telling me the same story that m still owing them. </p>
Thank you for taking the time to share your concerns with us. We must apologise for the inconvenience and frustration caused in this matter.
Please be advised your query has been escalated to our accounts management team for further assistance.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us. We must apologise for the inconvenience and frustration caused in this matter.
Please be advised your query has been escalated to our accounts management team for further assistance.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
