Disappointed and frustrated 😠

I went to jet at Southgatemall tjo worst experience ever. I bought a few items a paid using my card the funds were debited from my account and I signed the receipt as I was expecting the cashier to handover my goodies she informs me that their system suddenly is faulty and she cnt give me what I've bought. She asked my to hang around the mall so long as she will try to fix the issue. After some time I went back to the store she didn't log the ticket in to their finance department. I then was told to leave I'll be contacted the next day this was on the 15th July until todate I haven't been contacted, I'm being taken pillar to post without the items I paid for and without my money I'm really frustrated I went as far as contacting TFG offices but still nothing has been done. I'm really disappointed .