EM
Elsabe M
1 reviews | Active since May 2014
24 Jun 2015, 08:06
Did Not Know!!
I think you should investigate the following: On Sunday, 21 June 2015, i were in Jet Stores Moloto purchasing goods, the electricity tripped - no problem - system restarted while we waited. The cashier then asked if I have a rewards card on which I stated no and asked that he continue with payment. He informed me that I cannot buy cash from Jet without a rewards card. He then got a \new"card and started to load it"
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
24 Jun 2015, 10:15Hello MullerE,
Our attempts to contact you today at 10:04 AM have been unsuccessful. We must apologise for the unpleasant experience regarding our the service you received in store.
Please be advised our cash rewards card is optional for all customer, we have raised this incident with our in store management team to insure corrective measures will be taken against the cashier.
You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:04 AM have been unsuccessful. We must apologise for the unpleasant experience regarding our the service you received in store.
Please be advised our cash rewards card is optional for all customer, we have raised this incident with our in store management team to insure corrective measures will be taken against the cashier.
You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply24 Jun 2015, 10:15
Official
Hello MullerE,
Our attempts to contact you today at 10:04 AM have been unsuccessful. We must apologise for the unpleasant experience regarding our the service you received in store.
Please be advised our cash rewards card is optional for all customer, we have raised this incident with our in store management team to insure corrective measures will be taken against the cashier.
You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 10:04 AM have been unsuccessful. We must apologise for the unpleasant experience regarding our the service you received in store.
Please be advised our cash rewards card is optional for all customer, we have raised this incident with our in store management team to insure corrective measures will be taken against the cashier.
You will be receiving direct feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***