1 reviews | Active since Nov 2013
Despicable Service continues with Edcon Group
The service continues to deteriorate within Edcon Group!!! The supposed manager of Jet Eastgate, Pasca has just put the phone down on me when I finally got hold of him this morning ... & then proceeded to not have any staff answer the phone when I called back repeatedly! I even submitted this complaint through to Edcon on several occasions, including an e-mail to [Email Removed] but have still not had this matter resolved!<br> <br> I made a payment to my Edgars Account for R800 on 22/09/2015 at Jet Eastgate, and this payment is still not reflected on my Account! <br> <br> I have been given a run around by the accounts call centre, went into Pavilion Branch whilst on holiday, was told I had to go back to Jet in Eastgate, and it goes on ... Jet staff in Eastgate took copies of my card, the Credit card transaction slip, etc on 5/10/2015 & have still never sorted the payment. <br> <br> Pasca assured me that his staff would sort the payment out when I took the proof of payment into the Jet Eastgate branch on 5/10/2015. Thandeka or Thandiswe would handle it the following day! Thando this week took over the complaint in the branch & advised that nobody had the documentation that I had taken in!
Thank you for bring this matter to our attention. Please be advised your payment made on the 22/09/2015 is now reflecting on your account. As per the next billings statement this will reflect the amount of R800.
We must apologise for the frustration and inconvenience received in store, as this is certainly not the service we wish to render. This incident has been raised without regional manager and feedback will be provided accordingly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bring this matter to our attention. Please be advised your payment made on the 22/09/2015 is now reflecting on your account. As per the next billings statement this will reflect the amount of R800.
We must apologise for the frustration and inconvenience received in store, as this is certainly not the service we wish to render. This incident has been raised without regional manager and feedback will be provided accordingly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
