1 reviews | Active since Jan 2012
Denied me to pay with a gift card
Good day,<br> <br> I had a bad shopping experience at Jet Clearwater Mall, Lesego made it unpleasant.<br> <br> 1. When I got to the till I told Lesego that I got an SMS that when you buy toddler items u buy 2 and get the third one for free, and also told her that there are boards or flyers all over about the discount. However she said there's no such special up until her colleague said the system will do the discount.<br> <br> 2. I presented the Edcon gift voucher that had R500 , she told me it's declining and then checked the balance on her colleagues till and they told me it's R0.00 but they did not show me the receipt that says it's 0, I then took my cheque card and paid. I went to Edgar's to check the balance and it was R500 then went back to Lesego to show her the R500 receipt. Her manager Vusi intervened and took my gift card ad check on another till by MIRACLE it was R500 so I am very disappointed at Jet store and they inconvenienced me, I wasn't planning to use my money but the gift card.<br> <br> Regards<br> Rirhandzu
We must apologise for the unpleasant experience in store regarding the cashier, I assure you we have addressed this incident with our in store management team to insure this error will not occur again.
Lesego will receive corrective measures and training on customer service and systems. You will be receiving further communication shortly
We must extend our apology for the inconvenience and frustration caused in this matter. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
We must apologise for the unpleasant experience in store regarding the cashier, I assure you we have addressed this incident with our in store management team to insure this error will not occur again.
Lesego will receive corrective measures and training on customer service and systems. You will be receiving further communication shortly
We must extend our apology for the inconvenience and frustration caused in this matter. Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
