MD
Marina D
1 reviews | Active since May 2012
31 May 2015, 13:32
defective product returned with slip - no response
I have bought a of boots, the quality was extremeley poor. I took the item with the till slip and handed it to the manager. She told me she is going to take the matter up with management and head offce. I have left my contact detalis with her. I never heard from her again. This morning I tried to phone the store, I was holding on forever listening to people talking in the back ground. I put the phone down. NO AFTER SALES SERVICE OR INTEREST TO HELP A CUSTOMER.
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Replies (1)
Jet's replyOfficial
01 Jun 2015, 09:06Hello 7777mar,
Our attempts to contacted you today at 08:56 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the boots you would like to exchange due the quality.
We have addressed this matter with our in store management team and you will be receiving feedback shortly . Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contacted you today at 08:56 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the boots you would like to exchange due the quality.
We have addressed this matter with our in store management team and you will be receiving feedback shortly . Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Jet's reply01 Jun 2015, 09:06
Official
Hello 7777mar,
Our attempts to contacted you today at 08:56 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the boots you would like to exchange due the quality.
We have addressed this matter with our in store management team and you will be receiving feedback shortly . Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contacted you today at 08:56 AM have been unsuccessful. We must apologise for the unpleasant experience regarding the boots you would like to exchange due the quality.
We have addressed this matter with our in store management team and you will be receiving feedback shortly . Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***