Defamation of character at Jet store Empangeni

I'm writing my review and sharing my story for the second time and I'm not getting any jow on how the situation was handled. I wrote a review on the 9th of March 2018 review: ********** complaining about an incident that took place at one of the Jet stores at Empangeni town where one of the security guard entered inside the fitting room and and slammed open the door wide open while I was inside naked trying to fit some clothes of which she went on accused of *****ing and she refused to leave the room I was in. Now I wrote to hello.Peter within days Jet contacted me asling me to come and explain my side of the story and they promised to resolve the matter immediately and they were sorry for the pain and suffering caused by the security guard. The regional manager from Jet promised to take the matter up with the attorneys so that I can be compinsated, a few days later I got a call from a lady called Kerri from the Fidelity Security services in Empangeni branch of where the security gaurd was employed saying she wanted to meet with me to discuss what had happened indeed I went to her offices and she apologised but she said dismissing the security guard is not going to happen because apparently the lady happened to be one of their top employees making 10 arrests a month but they will compensate me at any cost because of my pain and suffering and the humiliation I went through. She went on asking the value of the clothes I wanted to purchase at Jet on the day of the incident of which she'll work around on compensation of that value which was roughly R800-R1000.

That was the last time I saw the lady and everytime when I communicate with her she always says "They're still working on it" I mean for an incident that happened on the 9th of January today is the 9 the of April how hard can it be to give a customer what is rightfully hers? Or they'll really chasing me out of Jet and all Edcon stores? I don't think they understand how this situation affected me for someone to invade your privacy like that I mean as much as there are no cameras inside the fitting room but as a customer I have a right to privacy. Jet played their part and they apologised but the matter was for Fidelity Security services of which now they refuse to take any responsibility.