1 reviews | Active since Mar 2018
Defamation of character at Jet store Empangeni
I was at the store at Jet Empangeni recently. Wanted to purchase some clothes before I could pay went to the fitting room first to make sure it fits while inside a lady security guard stormed inside the fitting room and open the door so wide evertone saw my nakedness. She didn't even greet me or anything she saw a hanger on the floor she asked where is that underwear that was in that hanger I politely told her that I don't know anything about it. She started screaming saying I'm lying I'm ***** and I'm like please search me as I'm naked and my bag as well. She searched and found nothing so I again politely asked her to step outside coz I want to dress up she refused saying I need to give the underwear and bra first. At the point I felt very upset coz I've been cooperating I step outside the fitting room and called the manager and explained to her wat had happened she was shocked as well. The customers were there wondering wat is happening as well as I was naked. The store manager asked her to apologise but she refused she didn't want to take responsibility for anything. So I was pretty upset because the manager said there is nothing she can do if she didn't want to apologise. I walked out the store didn't even purchase my clothes I was upset I felt my rights as the customer were violated and I was defamated as well. I went home
I want justice because I'm still traumatised even now.
Miss Muhle Mnguni Empangeni, KZN
Thank you for bringing this matter to our attention.We apologise for the humiliation caused , which will be investigated by senior management and feedback will be provided to you. Customer service is of vital importance to the ongoing success of our business and we are so sorry for the disappointment caused to you.Your ***/GO
Kind regards
The Edcon Customer Experience Team
Thank you for bringing this matter to our attention.We apologise for the humiliation caused , which will be investigated by senior management and feedback will be provided to you. Customer service is of vital importance to the ongoing success of our business and we are so sorry for the disappointment caused to you.Your ***/GO
Kind regards
The Edcon Customer Experience Team
