SB
Sheldon B

1 reviews | Active since Sept 2022

21 Sept 2022, 15:14

****************

Wed, Jan 19, 9:51 AM to info

I called the call centre on the 14th of December 2021 to cancel my account. I spoke to Denzel who was very unhelpful. He (DENZEL) claimed that my phone number was wrong and that I didn’t have an email address attached to my account details. This is most problematic because when I opened the account I gave all my details and now I’m having to suffer because RCS LOST MY INFORMATION WITH THEIR TAKE OVER. Denzel Saïd that he would process my request for cancellation and that I would receive notification! THE QUESTION IS TO WHICH NUMBER WILL THE NOTIFICATION BE SENT??? Its been more then a month and no word from DENZEL. I’m still waiting on this notification because according to Denzel the phone number was different from the one I gave him and there was no email address to send it to. That is why I no longer get statements emailed. I WOULD LIKE TO KNOW, IF I CANCELED THE ACCOUNT AND YOUR CALL CENTRE AGENT FAILED IN THEIR DUTY, WHO IS LIABLE???

S Booysens Jet and RCS The BIGGEST CON ARTISTS. Until today NO response from the countless emails to all the email addresses on the web no one has responded. NOW MDB or something like that tells me I owe them money after i Settled the account, PLEASE!!!

0
Replies (2)
Jet
Jet's reply21 Sept 2022, 15:23
Official
Hi Sheldon,
 Thank you for bringing this matter to our attention we will escalate your query to our team. 
SB
Sheldon B's update25 Sept 2022, 18:26
Reviewer Update
I’m now getting emails from TFG which states that the matter has been resolved. What has been resolved why is there no CONFIRMATION THAT THE ACCOUNT IS CLOSED??? Stop sending cryptic emails with pictures of all the companies in your group.