Day light ******* on elderly: 65year old.

Good day<br> I have an account with Jet for a very long time; including cellphone insurance; club member and funeral cover. 2014 I lost my phone in June and I tried to claim and I was told at Jet store Midrand that my insurance is no longer active; as well as the funeral cover or club account and I was NOT allowed to submit any claim as everything was cancelled because my account was overdue. I went back again to the store to ask why are they cancelling without my knowledge I was told its because of the overdue amounts.so I left it cancelled & CLOSED . and I have been trying to close my account in Dec I was told to pay R200 to close my account which I did pay and in January someone called me and told me I have to pay R110 to close this account as it was not previously done. I asked her what was the money for and she rep**** its for insurance and funeral covers which were cancelled in 2014; I told her I don't have those and she said once your account is up to date they re-appear; how can they re appear when everything was cancelled in 2014. I have been ****** by Jet for a long time. please help me get my refund. and cancel the account; coz now all of a sudden I owe R580.00 for What??