oJ
odessa J
1 reviews | Active since Sept 2011
17 Mar 2015, 12:30
Danage Goods
Once again I received bad service from Jet Kerk Street by the manager Joyce <br> I went to Jet to return a damage dress and after waiting 30 min for a manager I was told that they cannot return the dress because I did not buy it<br> From that Jet even if I do have my cash slip I have to take it back to the Jet I bought it from .if am utterly disappointed and rather furious when they inform me that I will not get my money back but I gift card <br> Jet take your damage dress and just give me my money back and I don't want I gift card I paid cash and I have my proof of purchase so I don't want your gift card I want my money <br>
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
17 Mar 2015, 14:49Hello EXOS1055,
Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to our refund and exchange process.
We have addressed this incident with our in store management team, your will be receiving feedback shortly. We have also raised your concerns regarding the store manager Joyce for the service rendered the matter will be addressed accordingly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to our refund and exchange process.
We have addressed this incident with our in store management team, your will be receiving feedback shortly. We have also raised your concerns regarding the store manager Joyce for the service rendered the matter will be addressed accordingly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply17 Mar 2015, 14:49
Official
Hello EXOS1055,
Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to our refund and exchange process.
We have addressed this incident with our in store management team, your will be receiving feedback shortly. We have also raised your concerns regarding the store manager Joyce for the service rendered the matter will be addressed accordingly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the frustration caused with regards to our refund and exchange process.
We have addressed this incident with our in store management team, your will be receiving feedback shortly. We have also raised your concerns regarding the store manager Joyce for the service rendered the matter will be addressed accordingly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,