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nomthie H
1 reviews | Active since Oct 2013
23 Mar 2016, 13:24
DAMAGED Phone
Good day<br> <br> I bought a phone at Jet Kempton Park, Samsung Galaxy Grand Neo Plus. Few days later the phone just froze. I took it back, that was on February 8th and I was told it would take 3 to 6 weeks. Now I'm told that the phone is taken to MTN repairs since they only do Cell C. I bought the phone because I wanted to use it and now I'm phoneless and for some time now. This is really inconveniencing for me
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Jet's replyOfficial
24 Mar 2016, 09:20Hello nomthie108,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton Park management for actioning accordingly as the faulty handset was sent in store for repairs and you have not received any proper feedback as yet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton Park management for actioning accordingly as the faulty handset was sent in store for repairs and you have not received any proper feedback as yet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply24 Mar 2016, 09:20
Official
Hello nomthie108,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton Park management for actioning accordingly as the faulty handset was sent in store for repairs and you have not received any proper feedback as yet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Kempton Park management for actioning accordingly as the faulty handset was sent in store for repairs and you have not received any proper feedback as yet . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,