Damaged items

I bought underwear from jet on Saturday afternoon bras specifically but once I got home I seen only then that that the wires of bra is out the item is damaged but this is not my first time experiencing this where I buy an item and it's broken or damaged but atleast I could refund the product now with it being underwear I know they dont refund such items. Their quality is really becoming pathetic not just that I can't refund it so I'm stuck with a damage item.