DAMAGE GOODS & BAD/NO RESPONSE

I bought a pram at Jet in Cape Gate Mall and within 2 days a hinge/pivot on the pram and a wire guide broke off. So I took it back to the store on 19 June 2015 and spoke with Victor. I think he is the floor manager. He looked at the pram and than I was told by him that they can't take it back and I'm to keep the (broken) pram while he will find out what must be done. He took me contact details, a copy of the receipt and he were to contact me on Monday (22 June 2015). It is now almost a week later and I'm still sitting with the pram. I'm very unhappy and disappointed and I'm feeling that I wasted money on the pram. I've been a customer with the Edcon group for a bunch of years now and this isn't sitting very well with me.