Customers mean NOTHING to jet!
Disgusting service!!!! Fly off to jet with my daughter because I promised I would get her a new outfit for being brave at the dentist. Wanted to exchange a shirt that was too big and use my points as today was reward point something or other re Sms notification. Get my daughter an outfit she was very excited to pay for what she wanted and had chosen. Get to till they refuse to exchange the item because it was a few days past the 30 day mark! The top had the tag still on nothing was wrong with it but they refused point blank. Then I said I will use my point to pay no system is offline. I call the manager sorry system is offline there is nothing I can do. I mean really now then exchange the top so I could at least get half the outfit for my child!!! No!But the tone of voice, unacceptable! Is that how your managers are to talk to customers??? Disgusted! Left with a very heart broken 5 year old! I am beyond disappointed why is it that my money is good enough but when I want to use the credit on my card(points) and an exchanged item then it's a problem! I have seen ppl bring back items without a slip and get helped!the only reason I had the item so long is because ur staff lie!
As per our telephonic conversation thank you for raising this incident with us. This matter has been addressed with the store management team and the regional manager to insure corrective measures will be taken against Betty as this matter could have been handled in a different light regarding service and communication skills.
Kindly note as stated in our refund and exchange policy all fashion items need to be within the 30 day period, you will be receiving feedback shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation thank you for raising this incident with us. This matter has been addressed with the store management team and the regional manager to insure corrective measures will be taken against Betty as this matter could have been handled in a different light regarding service and communication skills.
Kindly note as stated in our refund and exchange policy all fashion items need to be within the 30 day period, you will be receiving feedback shortly. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***