1 reviews | Active since Jul 2014
customer service must be thought
I went to jet store in sunny park mall on the 8/04/2016 first of all it was very difficult for us to get some of the clothes dat are on top and thers no one to help us on their sales floor then we get to the cashier's it's like they are on go slow they don't even smile or greet customers .and the worst part is dat the security lady has a bad attitude when we got to her with our parcels I know that she must check the slip and the goods in our packets but what she did was that she took our slips and just stood for about a minute looking at the slip even when we greeted her she didn't respond to us then she went to her table next to the door not saying anything to us with our slips in her hand took her time wrote whatever she was writing in her book she didn't even touch our packets to check what's in them she then gave us a nasty look and gave us our slip after a few minutes then as we went out the door she said to the customer behind us they are looking at me why don't they ask me I'll answer them nxa it's like they'll do something !what kind of attitude is that??her name badge had a name and surname but I only remember the surname Sono I can't remember the name.<br>
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet , Sunnyside in Sunny park mall management to address as our valued customer is not happy that the security personnel spoke the words stated on the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet , Sunnyside in Sunny park mall management to address as our valued customer is not happy that the security personnel spoke the words stated on the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.