Customer service

I would like to share my experience with jet store at Thabo Sehume street. The service was bad they didn't not resolve my issue. I went to purchase school bag and Socks, my money went through from my Capitec account but they told me that transaction didn't go through from their side. My money will reverse back to my account. To this day money still didn't reverse, went back to the store they said there's nothing they can do since the reference says Pay just now the money is not with them.