customer service???

After standing in a quad that was horribly long with no air con I was turned away for a refund because I was past 30 days. Items all had swing tags still attached. I apologised and explained why I was late. I did return before and this was highlighted. I exchanged previously due to a horrible smell on the garment that wouldn't go away even after a wash. I was made a to be a fool in that the manager said there was no smell and the cashier's I asked to smell it all had the flu... my boyfriend was with me and he could smell it as well as a shopper who was next to me. Anyway back to the current incident,I explained to the manager that I have already purchase new jeans and even said to her I can show her the receipt. Her facial expression was one of irritation and disbelief. I asked for my items back and I left the store feeling disappointed in your brand I have supported for many many years.