Customer service

Good day<br> <br> I hope this finds you well. I'm Clement Tshogofatso Mohlala, ID ***. I write to you in complaining about the bad service offered by Edcon/Jet Store. What happened is that I settled my account on the 18/08/15 as I want to progress with some other things in life. On the 21/08/15 I called edcon head office on ***to check if the payment was received or not which I was assisted by Mandisha who confirmed that the payment was received. I then asked her if she can assist inclosing the account and was advised to go the nearest branch as she can't from her side due to products on the account that needs to be 1st cancelled at the shop nd I would need to take my jet account card only no need for ID.I went to the jet store in Birch acres mall and when I get there I was asked for my ID which luckily I had for incase they request it. Then I asked the consultant by the name of Rebecca & Norah as to why they insist on ID even when I tell them that I confirmed with HO regarding ID which resulted in argument nd exchanging bad words which got me angry and annoyed about the inconvenienced nd service rendered. At end i got assisted by the lady called Mmathapelo. Pls assi