CUSTOMER COMPLAINTS

Good day , My name is Barishka Naude and i have been trying for two weeks to get an account at the jet store i dont think that your new accounts departments and store staff understand how to fix my account i had an account with jet a couple of years ago and when i settled the account , it was automatically blocked

last week monday i was on the jet online and tried to open a new account and it gave me the error message (attached) that i need to go to the store to correct the matched account

i immediately contacted your online customer centre and they advised that i just go to the store with my id and payslip

i called again on friday to confirm that before i go to the store that these are the only docs i take with me and they confirmed that i should only take my id and payslips

to my surprise as i expected , i get to the jet store at carnival mall ... and i obviously wait 30 minutes before they could finish with the lady that was before me ... when it was my turn , i explained the story 3 times to the counter lady and she doesnt understand when i told her that the online customer agent said the store needs my docs to unblock the account

she then calls the customer service and after waiting another 45 minutes she tells me that i must come back with the decree of divorce , i did not have this account when i was married and now that i am divorced , i would like to unblock my current account. they could not assist with a new account or unblock my current account ... so she said i should come back again with docs ...

when i phoned the customer service again this morning , the options is saying that i have an account and i have a credit limit available to purchase but i do not have a card and two of the agents could not help me ... they said i need to go to the store again

is there someone that can help me so that i do not have to drive up and down to the store ... can i send my documents via email and then collect and sign for the card at the store

i am very unhappy with the service as i did not hassle to get any other accounts ... even my vehicle finance was much more simple i stood at your store for over an hour with a 3 year old toddler and she wasnt comfortable standing this long at the counter , so you can imagine how the experience was for me

can someone kindly contact me asap to sort this out ... **********