******** activity in store

At the Jet store at Northgate mall on 10/10/18 I was ****** in the store at knife point for my cellphone. As the ********* left the store, I went to the security guard at the entrance and told her that the two people that had just left had ****** me in your store, the security then replies "eish" and yells at the ********* to return. I then speak to the manager of the branch who took me at the back to view the CCTV footage. The monitor for the camera feed was switched off and there was only video of the entrance of the shop and not anywhere inside. The manager then goes on to say that this is a regular occurance and I should go report this at the police station.

Considering that the manager of the branch is aware that his customers are being ****** in his store regularly:

1. Is one security guard at the entrance who says "eish" when there is ******** activity sufficient?

2. You have no CCTV surveilance inside of the store where these crimes are taking place, further to this, the monitor that displays the feed of the area that is coveried is switched off and not being monitored by anyone.

I understand that crime is a problem, but to be aware of a problem where your customers lives could be at risk in your store and not do anything about it is really concerning!