credit report shows default

I want to lay a complaint against jet, i was offered a discount and i paid the money i was told to pay a few days later i called and they kept on taking me to all corners of the world then i told them that i will rather pay the discounted amount so that they remove my name from ITC. I paid the money surprising enough my credit report still shows that i have defaulted jet. can JET please clear my name and close my account because they seem not to know what they are doing.