Consultant call back for apology
<p>It was the worst experience ever, i complaint about Fezeka from Jet in Katlehong and i told khosi that i want an apology she called and she said "mmmm isho kwenzakalani ku email "those were exact word she whe she call me i just hope that call was recorded and we ended up fighting again i had to explain myself the reason why i logged the complain against her she still does not understand that she was unproffessiona,My worry is that why she was not supervised why she was calling to apologise jet does not take their client complain seriously clearly she even drop the line while i was talking to her ,The fact that im paying jet club fee i deserve that kind of nonsense now i have to sort this out my self i will escalate to edcon ceo advising that this is the type of service we are experiencing with jet in katlehong <Nontobeko thank you very much you are an asset to jet that jet store you are the reason why they will keep some of their client ngiyabonga ***hulu withe service you have provided you even apologised on behalf of jet .</p>
We have escalated the complaint to the Jet Katlehong management to address as our valued customer is not happy that the consultant failed to offer a proper apology as she ended up fighting with our valued customer yet again as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Katlehong management to address as our valued customer is not happy that the consultant failed to offer a proper apology as she ended up fighting with our valued customer yet again as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.