Consultand who dont wana help and retail store that allows ****s and not assist us after

I had an unsubscribed data going off my account for the last two months..i went to jet in church an one o the consultant there just gave me numbers to call.she ddnt bother to try and help..second month it still went through.i had to call my self and cancel.i mean if i agreed to this bull**** then whos this airtime or data going to which number....worse part they cant even reverse it.