BW
Beatris W
1 reviews | Active since Jan 2013
06 May 2015, 08:40
CONFUSION
I'm upset that no one that I call can assist me.I called them last week and was told that credit avail is r277.Went to store yesterday and purchased for r289.My receipt showed that open credit for the day was r1200,my purchase r289 so available credit r910.I WANT TO GO PURCHASE SOMETHINGS TODAY AND AGAIN AM TOLD THAT CREDIT IS R277.WHAT IS GIONG ON THIS IS NOT RIGHT IM A CUSTOMER THAT ALWAYS MAKES SURE MY ACC IS UP TO DATE.MY RECEIPT SHOWS R910 SO THAT SHOULD BE WHAT IM ALOWED TO SPEND THIS IS HORRIBLE CUSTOMER SERVICE.
Helpful (0)
Replies (1)0
Replies (1)
Jet's replyOfficial
06 May 2015, 11:52Hello bea2013,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident, your query has been sent to our accounts department for further investigations your credit limit and balance on the account, you will be receiving feedback shortly
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident, your query has been sent to our accounts department for further investigations your credit limit and balance on the account, you will be receiving feedback shortly
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply06 May 2015, 11:52
Official
Hello bea2013,
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident, your query has been sent to our accounts department for further investigations your credit limit and balance on the account, you will be receiving feedback shortly
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused in this incident, your query has been sent to our accounts department for further investigations your credit limit and balance on the account, you will be receiving feedback shortly
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,