Complaint regarding Online Order

I placed an order and paid for it online on 04/12/2017. I received this 11/12/2017.

Instead of the Elegant Strap Sandals which I ordered, I received takkies (which I did not order). Also, instead of the duvet cover I ordered, I received a totally different print and colour – This is not at all what I ordered. Also, the first item on the attached document was not received at all – although at the time I placed and paid for the order they had stock.

I ordered online, because it’s convenient. However I went to the store for a refund, as I am very displeased with this purchase. I waited in a long line and when I eventually got to the front the lady at the pay point did not know how to work with Online orders. She called someone else to assist her and the lady she called advised me that I need to call the 0800 number on attached document. I showed her that the attached document states: “Refunds or exchanges of items ordered online may be processed at any of our Jet or JetMart stores in South Africa”….. She insisted that they cannot help me and I need to call the 0800 number. I called the 0800 number at 13:03 pm today. I started explaining my story and the call was dropped in my ear halfway through.

I have now wasted my time, petrol and energy, however I have still not been helped.

This is totally unacceptable.