Complaint about service delivered

Good day

Yesterday at about 17H00 I visited Jet at the Somerset West Mall Branch. I left the shop only for red lights flashing and a sound coming from the exit beams. I was called back by the security lady to say that she needs to see my bags and as she says and I quote "The staff at the tills forget to take off the tags"

The Security lady went through my bag and found one of my items still had the tag on which wee suppose to be taken off.I requested a Supervisor and Security lady left with my goods and came back with a Supervisor.

Again they went through my bags. Supervisor and the Security guard looking on.

Is this how customers are being treated????

Staff according to me is not properly trained as they cause shoppers to feel embarrassed by their mistakes. Referring back to the Security Guard comment it sounded as if this happens often.

Supervisor apologised for the mistake which I noted but did not accept as I feel this is unacceptable."We are sorry" is a word too often used

Must I now in future after it was scanned take it out again to ensure that all the tags are off?Must this not be done by the "trained staff"working there?

Trusting that staff will be trained soonest to prvent this from happening to someone else as i know how i felt.What if this happened to you?HOW WILL YOU FEEL????

Thank you Claudine