Complaint about disrespectful Treatment at Jet Maponya Store

I am writing to express my disappointment and frustration with the service I received at in on 27 January 2026 I went in to place a denim dress on laybye and was told by the cashier, Theodorah, that laybye is only allowed for three items, regardless of the price. Although I only wanted the dress, I was forced to pick two additional items just to qualify. When I returned to the till, I was spoken to rudely and told to rejoin the queue. When I explained I would return the extra items afterward, I was threatened that I would be blocked from using laybye in future and charged additional fees. I felt pressured, embarrassed, and disrespected, but proceeded only because I had no other option. This experience made me feel undervalued as a customer and completely discouraged from shopping at this store again, especially Theodorah I trust this matter will be taken seriously and addressed accordingly.