1 reviews | Active since May 2016
Complaint
Today I took my wife to jet clothing store in welkom just before closing time I went and waited in the row while my wife went to the dressing room while she was there, there where no assistance so she rang the bell that says ring the bell 2 that says ring the bell for assistance and no one came, so she felt if the gate was open. It was open, she went in and saw that a another fitting room was occupied and thought that there was somebody in there, she went to a fitting room and tried on some clothes, when she was almost done she heard the gate to the fitting rooms slammed closed. She went out and the other fitting room that was occupied was now open and she(my wife) was locked inside the fitting rooms my wife got fritend and called another customer that was close by to get some help she also wanted to ring the bell for assistance and my wife told her that it doesn't work and the other customer went to go call for help me knowing my wife and wat she went through before in a armed ******* she was scared and shocked and then the cleaner of the shop then came and rang the bell for assistance waited for a little while and then went to go fetch the key after this experience I will never take my wife to another jet store again
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Welkom management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you after you were locked in the fitting room , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Welkom management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they just ignored you after you were locked in the fitting room , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,