Complaint

Hi, I have an account with jet stores. I bought a phone in May this year and got damaged,I took it back to Jet for repairs. My account was in arrears by that time I took it for repairs and only managed to pay my account in full in November. I went back to Jet to arrange with Finrite to have my phone repaired. The consultant at Jet stores called customer care to have my account unlocked AS IT WAS BLOCKED for some reason, I spoke to customer care and they have asked me to send documents so that they can unlock mt account. I went to Jet stores on the 20th November 2019 to submit my documents and the consultant told me that within the next 24 hours my account will be unlocked and Finrite will then proceed with the repairs. I called in today and spoke to Mabu from Finrite who placed me on hold after asking for her supervisor. I dropped the called and called again, this time i spoke to Nonhlanhla who completely refused fro me to speak to her supervisor and she dropped the call, she also explained that they will not repair my phone because I have no cover due to customer care who blocked my account and cancelled my insurance.

Please, can I get someone to rectify this matter.

Regards, Mrs Khwela Dubazana ***)