BV
Boitumelo V

1 reviews | Active since Feb 2024

08 Feb 2024, 13:58

Complain

The service @Jet chrishani crossing Mall vosloorus is very bad ...you wait for more than 30 minutes waiting for a supervisor to come to the front to help ..

This is what happened Day before

Hi Im Honestly Not Happy with What Just Happened

I'm Based At Vosloorus ,Yesterday I Went To Buy A Bag For R109.99 When I Got Home My Daughter Realized That It's Damaged ..I Had To Take It Back Today,When I Got There It Was The Last Bag And I Couldn't Find Any Other Bag For That Price (mind you I went there ngine budget that I'm only gonna spend R120 For A Bag) Then I Tell Cashier Kuthi I Can't Find A Bag ..To My Surprise A Damaged Good At Jet Ayiphan Nge Refund You either Take Something Else Or Get A Voucher ...My Concern Is Why Wouldn't You Refund Me When It's Not My Fault ? I Found The Bag Damaged ,Now I Had To Borrow Money to add On That To Get Another Bag ..Isn't This Madness ? How are We Not Allowed To get Refund for what We bought cash for what you got damaged not that you took it back damaged

0
Replies (1)
Jet
Jet's reply08 Feb 2024, 14:08
Official
Hi Boitumelo,

We're so sorry that you haven't had a great experience at out store. We appreciate you letting us know, we have escalated this with the relevant store.