Complain

HelloPeter

My name is Pontsho Josephine Sibeko, Identity number ***, Account Number ***45 6893. On the 17th October 2020 I received an SMS from Jet reminding me to pay my monthly instalment of R523, I was so concern about the high instalment because my credit with them is R1900 and I dont have any outstanding due amount . I called customer care line to make a query about the high instalment but the was no one picking up my phone call, then I decided to write an email and write all my queries, I decided to make another call on Monday 19 October.

On Monday (19 October 2020) morning I called and I spoke to one of the consultant by the name of Zongizile he assured me that the matter would looked upon. Since then there was no feedback from Jet. I wrote an email about the matter. On the 21 October I decided to pay R200 thinking that they have solved their problem with their system. I received a feedback from *** on the 05th of November requesting my account details and identity number, I did as they requested. On the 19th November Cetyiwe from edg******* sent me August and September statement, on that statement reflect the amount that I know nothing about.

I always pay my account before due date. On August 26 I went to Jet store Bloed Mall I asked the cashier that how much is my due so that I can pay, her respond was there was no reflection of the amount that I must pay, so I decided to pay R100, my till slip showed my Instalment due was R20,29 so that means I paid more than my Instalment due and there was no outstanding balance due showing.

September Instalment due was R292 I paid R300 In Brits Mall also there was no outstanding balance due also. The problem started in November I received an SMS from Jet telling me I have an outstanding amount of R322 and they say I have to pay R660 end of November. On Friday I went to Jet Store at Crossing Mall I explained everything to the cashier, she called their head office I spoke with one of the consultant her name is Kubaxi and she asked me to send the proof of payment, I did sent them that proof of payment.

Today ( Sunday 22) at 1pm I received another email from Jet Collection requesting proof of payment again I resent them, at 5pm I received another email informing me that proof of payment is received and however payment has been allocated already. This means I must pay R660 of which I am not suppose to pay. I must pay for their mistake not mine, I have never ever pay Incomplete monthly Instalment due, since I have been a Jet customer for over 10 years.

Please assist I cant afford to pay for someone mistakes. With all the proof they have asked for still they cant help me.